First, a brief comment on our products. A lot of the items we sell are long or bulky when packaged. Most carrier companies don't like these type of products as their conveyor belts, systems etc aren't configured for large packages, and refuse to transport them. The small number who do, charge more per parcel yet don't offer timed deliveries as standard. In fact 99% of the time, the cost to us for the delivery is significantly greater than the amount charged to you - Not the perfect business model but we try and remain fair to our customers..
UK Mainland Charges:
Throughout this site, the words 'Delivery' 'Carriage' or 'Shipping' imply delivery to the normal entrance point of addresses on UK mainland only.
Unless otherwise arranged, deliveries will normally be made at any time between 8.00am and 6.00pm, unless supplements for other delivery arrangements are paid.
Deliveries to UK Offshore destinations are usually 2-3 day deliveries, and to Republic of Ireland and other EEC destinations 3-5 days.
We regret that Insurance restrictions prevent us shipping orders to North and South America.
SIGNING FOR DELIVERIES - All deliveries require a signature, and it is the customer's responsibility to ensure that someone is available to accept and sign for the delivery in the stated delivery period.
Please note that in signing for a delivery, you are accepting the delivery IN GOOD CONDITION: The carriers will resist any claim for any damage unless you act as follows:
If you notice or suspect that the package is in any way damaged you MUST CLEARLY ANNOTATE THE DELIVERY INFORMATION to that effect, and notify the delivery driver that you believe the goods may be damaged. You should record any damage in writing, and where practical images of any damage should be taken and forwarded.
You also have the right to refuse the delivery of a damaged package.
ALL DELIVERIES MUST BE INSPECTED IMMEDIATELY and any discrepancies or damage must be notified to LuxS without delay: Any use of the goods will be deemed as the goods being accepted as being fit for purpose.
No claim for loss of business or other consequential loss through a delivery failure for whatever reason will be accepted. For full details of our terms and conditions, please click here.